Frequently Asked Questions

We provide direct digital top-up for popular games. Select a game, enter your correct player ID, choose a package, and complete payment through supported gateways like bKash or Nagad.

Most orders are delivered instantly after payment confirmation. During peak traffic, maintenance windows, or upstream provider delays, delivery can take 15 to 60 minutes.

For most products, you can checkout without creating an account. Some features like order history and faster support may require account login.

A Processing status usually means payment has been received but provider confirmation is still syncing. This often resolves quickly. If it remains unresolved for more than 15 minutes, contact support with your Transaction ID.

Open Free Fire profile and check the Basic section. Use the numeric UID only. Do not use nickname because nickname can be changed and is not valid for delivery routing.

Mobile Legends account lookup needs both values. Zone ID identifies your server shard. Missing or wrong Zone ID prevents successful delivery even when payment is successful.

Top-up delivery is automated and generally irreversible once credits are sent to the entered account. Always verify UID and server information before payment.

Some publishers enforce region-locked top-up routes. If your account region does not match the provider route, the order can fail. Check your account server/region before placing an order.

Disable VPN, verify network stability, and make sure wallet balance covers total amount including gateway fees. Then retry from a stable connection.

This usually happens when callback confirmation from payment gateway is delayed. Wait a few minutes. If the status does not update in 15 minutes, contact support and share your Transaction ID.

OTP issues are often related to VPN, temporary ISP routing issues, or provider congestion. Turn off VPN, switch to mobile data, and retry after a short wait.

Payments are processed through secure, encrypted gateways. We do not ask for your wallet PIN, OTP, or game password in support chat.

Never. Legitimate top-up only requires UID or player ID details. If anyone asks for password or recovery information, treat it as a scam.

Be careful with unofficial sellers offering unusually low prices, especially in Facebook or Telegram groups. Use only official checkout channels to avoid payment fraud.

Check the domain name carefully, use the official support links from the site, and avoid making manual transfers to personal wallet numbers outside secure checkout.

Digital top-up is generally non-refundable after successful delivery or code reveal. Refunds are only considered for verified technical fulfillment failures caused by platform/provider errors.

For approved refund cases, processing usually takes 3 to 5 business days depending on payment provider settlement timelines.

Share order ID, payment Transaction ID, game title, entered UID, purchase time, and a screenshot of payment confirmation to speed up investigation.